Chance Rain Showers
56
/ 46 °F
Chance Rain Showers

Nov 22

2nd, 3rd, 4th, 10th and 11th Street

Congress to Guadalupe

5th, 6th, 7th, 8th, 9th, 12th, 13th and 14th Street

Colorado to Guadalupe

15th Street

Lavaca to Enfield Road

Nov 24

4th Street

Guadalupe to San Antonio

VIEW ALL

PLANNED STREET CLOSURES
 

Downtown offers the best of Austin, amplified. This is where creativity and ingenuity meet to deliver the latest foodie hotspots, legendary live music venues, one-of-a-kind shops, and year-round outdoor fun. Rock out or relax – it’s your call. LET’S GO

Close

Downtown is the epicenter of Austin’s 24/7 idea exchange. This is where enterprises headquarter and entrepreneurs incubate, all harnessing our city’s incredible talent pool, business-friendly infrastructure and uniquely collaborative culture. LET’S GO

Close

Downtown Austin offers residences to suit any style, whether you’re renting or putting down roots. This is where city excitement meets creature comforts – your walkable new neighborhood puts both nightly entertainment and daily essentials within easy reach.LET’S GO

Close

Event Details

Jul
19

Big Data, Analytics, and Infosense: Using Technology to Drive Customer Loyalty and Advocacy

11:45 AM to 1:15 PM
Capital Factory
701 Brazos St, Austin, TX 78701
Categories
Business
Twitter icon
Facebook icon
LinkedIn icon
e-mail icon

In customer experience, there is no such thing as meeting expectations. You either exceed expectations or you fall short. According to an IBM study, more than three out of four customers expect organizations to understand their individual needs. Trendwatching.com calls this info-sense, which is using data to understand and meet the individual, personalized needs of your customer. Stan Phelps and Evan Carroll, authors of Blue Goldfish, will uncover how companies are using data, analytics, and technology to create world-class customer experiences. You’ll leave with a full toolbox of strategies, tactics and practical advice to improve your customer experience and ultimately your bottom line.